#FF Back To School Edition

For those that are starting out or returning to the Ted Rogers School of Management to study Business Technology Management (formerly known as Information Technology Management) at Ryerson University, make sure you follow these important people:

1. Women in ITM (WITM): This organization is dedicated to supporting women within the BTM program. They welcome both men and women to many of their events, but focus much on encouraging young women to not only enter the technology field but to remain in it, especially past first year. Some of their past events include Networking Bootcamps, Computer Hardware Workshops and panels on Breaking The Glass Ceiling

2. ITM Students’ Association (ITMSA): This group is dedicated to the BTM students at the Ted Rogers School of Management at Ryerson University. Like WITM, they have some great programs such as their networking night and the Apprentice program which looks great on a resume. Make sure you check out what they have planned this semester.

3. ITM: This is the official Twitter account for the School of ITM at Ryerson University. They are just getting started, so bear with them as they find their way around.

4. Ted Rogers School of Management (TRSM): The twitter account for the Ted Rogers School of Management which houses not only the BTM program, but the Business Management, Retail Management and Hospitality and Tourism. They give information not only about the individual schools, but about goings on in the building itself, as well as the other organizations in the school such as RUBAA

5. RyersonU: The official twitter account for Ryerson University. Check here for information about the university, interviews, and events around the entire university. This is a must for every RU student and faculty.

Have a great school year!

Ryerson University

Ryerson University

 

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My TTC Ride Today

Seems like a pretty enough title and usually my rides on “The Better Way” in Toronto are pretty uneventful and sometimes enjoyable. But I guess that’s because I always take the same route more or less. Today was not one of those days. I enjoyed the trips well enough, but maybe not the supporting processes (Spoken like a true ITM’er at TRSM)

I went through Finch Station on my way to an interview. I have to give credit to Trip Planner because so far, it has never failed me. The timings are pretty damn accurate, both with when the next vehicle will arrive and estimated time to arrival at the destination. It even gives me a couple of options. I will first say, that I thoroughly enjoyed the rides both there and back home today, especially with the wonderful weather.

There are definitely some improvements I would love to see happen with their planner. What if I don’t know exactly what street I’m on or which transit line I’m on. For example, I took one bus to get to my destination today, but figured I would walk to the other end of the building and get on the bus there since it was a nice day. Someone told me that I could catch one to a closer LRT station than the one planned out. Thought I would give it a try. What I would loved to have seen is how I can somehow plug in my GPS location on my phone to find out where I am AND how I can use this as my starting point and time to plan my trip most efficiently. This is helpful especially if I’m part way through my trip and need to change, because of a re-routing, for example. Just a thought with today’s access to Open Data and mash-ups. There has to be a way to take where I am now and figure out how to get where I’m going, much like Google Maps.

I had to get some tokens when I went back in to Finch Station. I was taking a bus into the station and leaving on another. The shelter there is pretty big and I’m sure that it would be very easy to install one or both of a token machine and metropass machine. I had to go down into the station and out by the turnstiles to purchase tokens. It doesn’t end there.

I had to purchase tokens from one of the two staff people on duty. There were no machines even on the outside of the paid area. I had to take a transfer (waste of paper), come around to one of the staffed booths and purchase them there. Imagine my surprise when I saw an interac machine there! Great, so I can hang onto my cash and use my interac card to purchase my tokens. “Oh, no” says the TTC employee, “cash only”. So I can use my interac card to buy my metropass, but not tokens, when it takes the same amount of time? Does that make sense to anyone else? Please enlighten me.

I hope that the Customer Service Advisory Panel takes a few of these things into account while they are renovating the Finch Station and their overall customer service. Here’s what putting one or both of these machines will do:

1. Saves customers time and energy because they can serve themselves while waiting for their bus rather than wasting time going to the main entrance and missing it.

2. Takes the onus of so many customers in a single area away and reduces the number of people waiting in line to get their purchase. There were always at least 3 in line at any given time.

3. By accepting Interac payments for all of their methods of payment for fares, it reduces the need to keep cash on hand at the booths and potentially reduces the security risks and loss with handling cash.

Some of these seem very simple, especially with the strides that the TTC has made in recent years and hopes to make in the coming years. All it takes is putting a couple of extra machines that you probably will buy anyway in a very strategic place that could potentially boost your sales and improve customer satisfaction. Just sayin’.

Students Caught Cheating

For those students at Ryerson (or anywhere else for that matter) that follow my blog, I wanted to share with you some of the reasons why we specifically do not release the answers from our weekly tests in ITM102. The test bank belongs to our publisher and this is the exact thing they, as well as Ryerson and other Universities using test banks, want to avoid. It may not seem fair that you can’t see your answers, but this is what can happen.

Professor’s Lecture on cheating at Central Florida University